As the only design intern on the Teams design team, I worked closely with PM, research, and design leaders to reimagine the experience of an organization feature in Teams.
I led early problem space exploration, design exploration, high-fidelity prototyping, and usability testing, translating data into design opportunities and eventually design solutions, including a readily shippable solution and a 3-step AI-infused future design roadmap.
I designed high-fidelity prototypes within Teams' enterprise design system, using AI tools to accelerate prototyping and refine detail, and built 4 prototype variants for an A/B study run in collaboration with a researcher.
Beyond discoverability, I also improved usability within the existing flow: I added a bulk selection capability so users could act on multiple items at once instead of one at a time, which had been slowing people down.
The improved feature...
The real gaps weren't obvious from the surface. I had to dig into telemetry and user insights to spot the discrepancies worth designing for, and since the people who held that context were often busy, I had to be strategic about when to ask for it and proactive about unblocking myself when I couldn't get an answer right away.
I learned to generate a wide range of options before narrowing in, asking for feedback early and often. Exploring different tools to visualize the interaction process helped me communicate ideas faster and get sharper feedback sooner.
AI tools sped up prototyping and detail work, but the harder calls, like what to test and why, still came down to design judgment and research.
Delivering a dev-ready solution alongside a 3-step roadmap meant I had to think in two timelines at once, without letting either one slow the other down.
Thank you!
See my Agnes AI design work
Lina Wang
